inc. 24-hr emergency

Service Department

For over 60 years, Florida Pump service has been serving north Florida and South Georgia with reliable 24 hour service. While our business hours are 8:00 a.m. – 4:30 p.m. Monday – Friday, a service representative is always monitoring our phone calls. After hours, a voice messaging system will take your call, and then notify the proper service representative.

Do you need emergency service?

Please call (904) 269-0202 to reach our emergency service line. When our after hours voice service line picks up, you will be instructed to hit 2 on your touch-tone-phone. After the beep, tell us:

  • Your name
  • Phone number
  • Location of the problem
  • What the problem is
  • Your phone number again

Please leave your phone number twice so that we are sure to get it. Once you finish the message and hang up, a service representative will call you back within 15 minutes.

Do you need to schedule a non-emergency appointment?

If you need pump service, but it can wait a day or two, please feel free to call us during our business hours (8:00 am – 4:30 pm, Monday – Friday). You can also open a service ticket with us here to schedule service between 8:00 am and 4:30 pm, Monday – Friday. We will need to know the following:

  • Your name
  • Phone number where we can reach
  • The address of the job
  • Detailed description of the problem

A service representative will contact you by phone within 24 business hours of receiving the service ticket.

Request Service


  • 24-Hour Service
  • Troubleshooting
  • Preventive Maintenance Programs
  • Service Contracts
  • Water Testing
  • Hoise and Crane Work
  • Machine and Welding work
  • Design and Engineering